Privacy Policy
Here's the final updated Privacy Policy:
PRIVACY POLICY
TBB FOODS PVT LTD
(Brand Name "The Baklava Box")
1. INTRODUCTION
TBB FOODS PVT LTD ("we", "us", "our", or "TBB FOODS PVT LTD"), operating under the brand name "The Baklava Box", respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how TBB FOODS PVT LTD collects, uses, stores, and protects your information when you visit our website www.thebaklavabox.com ("Website") or use our services.
By accessing the Website or services provided by TBB FOODS PVT LTD, you consent to the collection and use of your data by TBB FOODS PVT LTD in the manner described in this Privacy Policy. Please read this Privacy Policy carefully before using our Website or submitting any personal information to TBB FOODS PVT LTD.
This Privacy Policy is published in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.
2. INFORMATION COLLECTED BY TBB FOODS PVT LTD
TBB FOODS PVT LTD may collect the following types of information:
2.1 Personal Information (Provided by You)
- Full name (first and last name)
- Email address
- Mobile phone number
- Delivery address and postal code
- Billing address
- Alternate contact details
2.2 Demographic Information
- Age
- Gender
- Occupation
- City/Location
2.3 Transactional Information
- Order history with TBB FOODS PVT LTD
- Payment method (TBB FOODS PVT LTD does not store complete card details)
- Transaction IDs
- Invoices and receipts
2.4 Technical & Browsing Information
- IP address
- Browser type and version
- Device information
- Pages visited on TBB FOODS PVT LTD's Website
- Time spent on pages
- Links clicked
- Referring website
- Cookies and similar tracking technologies
3. HOW TBB FOODS PVT LTD COLLECTS INFORMATION
TBB FOODS PVT LTD collects information through the following methods:
3.1 Direct Collection
- When you register or create an account on TBB FOODS PVT LTD's Website
- When you place an order with TBB FOODS PVT LTD
- When you contact TBB FOODS PVT LTD's customer support
- When you subscribe to TBB FOODS PVT LTD's newsletter
- When you participate in surveys, contests, or promotions conducted by TBB FOODS PVT LTD
- When you provide feedback or reviews to TBB FOODS PVT LTD
3.2 Automatic Collection
- Through cookies and similar technologies when you browse TBB FOODS PVT LTD's Website
- Through analytics tools (such as Google Analytics) used by TBB FOODS PVT LTD
3.3 Third-Party Sources
- Payment gateways (transaction confirmations only)
- Delivery partners (delivery status updates)
TBB FOODS PVT LTD's Website may contain links to third-party websites. TBB FOODS PVT LTD is not responsible for the privacy practices of such websites which TBB FOODS PVT LTD does not own, manage, or control.
4. HOW TBB FOODS PVT LTD USES YOUR INFORMATION
TBB FOODS PVT LTD uses your personal information for the following purposes:
4.1 Order Fulfillment
- To process and deliver your orders from TBB FOODS PVT LTD
- To communicate order status, shipping updates, and delivery information
- To handle returns, refunds, and customer complaints
4.2 Customer Service
- To respond to your queries and requests
- To provide customer support
- To resolve disputes and troubleshoot issues
4.3 Personalization
- To personalize your experience on TBB FOODS PVT LTD's Website
- To recommend products based on your preferences and order history
- To remember your preferences and settings
4.4 Marketing & Communications (with your consent)
- To send promotional offers, discounts, and newsletters from TBB FOODS PVT LTD
- To notify you about new products, seasonal collections, and special occasions
- To conduct surveys and collect feedback
- To serve personalized advertisements through Google Ad Network and other platforms
4.5 Legal & Security
- To comply with legal obligations
- To prevent fraud and unauthorized transactions
- To protect the rights and safety of TBB FOODS PVT LTD and its customers
4.6 Analytics & Improvement
- To analyze website traffic and user behavior
- To improve TBB FOODS PVT LTD's products, services, and Website
- To develop new features and offerings
5. COOKIES AND TRACKING TECHNOLOGIES
TBB FOODS PVT LTD uses cookies and similar technologies to enhance your browsing experience:
5.1 Types of Cookies Used by TBB FOODS PVT LTD:
| Cookie Type | Purpose |
|---|---|
| Essential Cookies | Required for Website functionality (cart, checkout, login) |
| Analytics Cookies | Help TBB FOODS PVT LTD understand how visitors use the Website (Google Analytics) |
| Marketing Cookies | Used to deliver relevant advertisements (Google Ads, Facebook Pixel) |
| Preference Cookies | Remember your settings and preferences |
5.2 Third-Party Cookies TBB FOODS PVT LTD's Website uses first-party cookies and third-party cookies (such as Google Analytics and Google DoubleClick) to optimize and serve advertisements based on your past visits to TBB FOODS PVT LTD's Website.
5.3 Managing Cookies You can manage or disable cookies through your browser settings. You can also opt out of Google Analytics for Display Advertising using Google's Ads Preferences Manager at https://adssettings.google.com. Please note that disabling cookies may affect the functionality of TBB FOODS PVT LTD's Website.
6. SHARING OF INFORMATION BY TBB FOODS PVT LTD
TBB FOODS PVT LTD does not sell, rent, or trade your personal information to third parties. TBB FOODS PVT LTD may share your information only in the following circumstances:
6.1 Service Providers & Business Partners TBB FOODS PVT LTD may share your information with:
- Courier and logistics partners (for order delivery)
- Payment gateway providers (for transaction processing)
- Cloud service providers (for data storage)
- Marketing platforms (for promotional communications, with your consent)
These partners are contractually obligated to protect your data and use it only for the purposes specified by TBB FOODS PVT LTD.
6.2 Legal Requirements TBB FOODS PVT LTD may disclose your information if required to:
- Comply with applicable laws, regulations, or legal processes
- Respond to lawful requests from government authorities or law enforcement
- Protect the rights, property, or safety of TBB FOODS PVT LTD, its customers, or others
- Investigate fraud, security breaches, or violations of TBB FOODS PVT LTD's Terms of Use
6.3 Business Transfers In the event of a merger, acquisition, or sale of assets of TBB FOODS PVT LTD, your information may be transferred to the acquiring entity.
6.4 Financial Information TBB FOODS PVT LTD will not use your financial information for any purpose other than to complete transactions with you. TBB FOODS PVT LTD does not store complete credit/debit card details on its servers.
7. DATA RETENTION BY TBB FOODS PVT LTD
TBB FOODS PVT LTD retains your personal information for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Comply with legal and regulatory requirements
- Resolve disputes and enforce TBB FOODS PVT LTD's agreements
Transactional data may be retained by TBB FOODS PVT LTD for up to 8 years as required under applicable tax and accounting laws.
You may request deletion of your personal data by contacting TBB FOODS PVT LTD (see Section 10). TBB FOODS PVT LTD will delete your data within 30 days of receiving a valid request, unless retention is required by law.
8. DATA SECURITY MEASURES BY TBB FOODS PVT LTD
TBB FOODS PVT LTD has implemented appropriate physical, electronic, and managerial security measures to protect your personal information:
- Secure Socket Layer (SSL) encryption for data transmission
- Secure servers with restricted access
- Information shared with TBB FOODS PVT LTD employees only on a need-to-know basis
- Regular security audits and updates
- Secure payment processing through PCI-DSS compliant payment gateways
While TBB FOODS PVT LTD endeavors to safeguard the confidentiality of your information, transmissions made via the Internet cannot be made absolutely secure. By using TBB FOODS PVT LTD's Website, you acknowledge that TBB FOODS PVT LTD shall not be liable for any disclosure of information due to errors in transmission or unauthorized acts of third parties.
9. YOUR RIGHTS UNDER THIS PRIVACY POLICY
As a user of TBB FOODS PVT LTD's Website, you have the following rights:
9.1 Right to Access You may request access to the personal data TBB FOODS PVT LTD holds about you.
9.2 Right to Correction You may update or correct inaccuracies in your personal data through your account on TBB FOODS PVT LTD's Website or by contacting TBB FOODS PVT LTD.
9.3 Right to Erasure You may request deletion of your personal data, subject to legal retention requirements.
9.4 Right to Withdraw Consent You may withdraw consent for marketing communications at any time by:
- Clicking "Unsubscribe" in any promotional email from TBB FOODS PVT LTD
- Contacting TBB FOODS PVT LTD at customerservice@thebaklavabox.com
- Updating preferences in your account settings
9.5 Right to Grievance Redressal You may raise concerns about TBB FOODS PVT LTD's data practices with our Grievance Officer (see Section 11).
10. CORRECTING OR UPDATING YOUR INFORMATION
To correct, update, or delete any information you have provided to TBB FOODS PVT LTD:
- Log in to your account on TBB FOODS PVT LTD's Website and update your profile
- Email TBB FOODS PVT LTD at customerservice@thebaklavabox.com
- Call TBB FOODS PVT LTD at +91 8100080740
TBB FOODS PVT LTD will process your request within 30 days.
11. GRIEVANCE OFFICER – TBB FOODS PVT LTD
In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer of TBB FOODS PVT LTD are provided below:
Grievance Officer: Virat Company: TBB FOODS PVT LTD Email: customerservice@thebaklavabox.com Phone: +91 8100080740 Address: 1st Floor, Building B, Poddar Point, 113 Park Street, Kolkata, West Bengal – 700016
The Grievance Officer of TBB FOODS PVT LTD shall address your concerns within 30 days of receiving your complaint.
12. CHILDREN'S PRIVACY
TBB FOODS PVT LTD's Website is not directed at individuals under the age of 18. TBB FOODS PVT LTD does not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided personal information to TBB FOODS PVT LTD, please contact us immediately at customerservice@thebaklavabox.com.
13. CHANGES TO THIS PRIVACY POLICY
TBB FOODS PVT LTD reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on TBB FOODS PVT LTD's Website. TBB FOODS PVT LTD encourages you to review this Privacy Policy periodically.
Continued use of TBB FOODS PVT LTD's Website after any changes constitutes your acceptance of the updated Privacy Policy.
14. CONTACT TBB FOODS PVT LTD
For any questions or concerns regarding this Privacy Policy, please contact TBB FOODS PVT LTD:
TBB FOODS PVT LTD (Brand Name "The Baklava Box")
Registered Office: 1st Floor, Building B Poddar Point, 113 Park Street Kolkata, West Bengal – 700016
GSTIN: 19AAMCT2466N1ZJ
Customer Support: Email: customerservice@thebaklavabox.com Phone: +91 8100080740 Working Hours: Mon-Sat, 10 AM – 6 PM
Website: www.thebaklavabox.com
15. GOVERNING LAW
This Privacy Policy of TBB FOODS PVT LTD shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal.
This Privacy Policy is published by TBB FOODS PVT LTD and was last updated on 20/01/2026.
© TBB FOODS PVT LTD. All Rights Reserved.
